Returns & Exchanges

RETURNS

We want you to be completely satisfied with your Bontoni purchase. If you are not satisfied in any way with your purchase, you may return it in accordance with our Returns And Exchange Policy.

  • To return an item, you must inform us of your intention to return an item by emailing us at [email protected]  or [email protected]
  • All returns must be shipped out to us within ten (10) days from the delivery date.
  • Items returned damaged, soiled, creased, scuffed, or in any other condition that suggests they have been worn or used will not be refunded or replaced. For this reason, we highly recommend trying on your shoes only on the rug or carpet to avoid scuffing the soles. All items must be returned in their original packaging and in the same condition, it was received.
  • Any goods returned in an unsellable condition will be returned to the customer and the refund will not be processed.
  • All returned items will be examined by Bontoni within four (4) working days from the time we receive the parcel. We will then send you an email confirming the acceptance of the returned items and the refund due to you. In the event a return is denied, we will notify you and return it to you.
  • Please note Bontoni’s shipping and duty charges are non-refundable and you, the customer, must pay the direct shipping costs of any returned item purchased from this Bontoni.com.
  • Any goods returned in an unsellable condition will be returned to the customer and the refund will not be processed.
  • We take great pride in the craftsmanship and quality of our products at Bontoni. If you believe an item purchased directly from Bontoni.com  is damaged or defective, please send us an email detailing at [email protected] the issue along with some images.
  • We will make a determination, in its reasonable discretion, whether a good has been returned in an unsellable condition or if a good claimed to be damaged or defective was actually damaged or defective when originally delivered to you and used as intended.
  • We recommend using a courier service that insures you of the full value of the products, as Bontoni cannot be held liable for any things that are lost without proof of delivery.
  • Please note, we do not accept returns from goods purchased through any wholesalers or retailer other than at Bontoni.com.
  • As soon as we receive your return, and it is accepted, we will send you a confirmation email and subsequently process your refund. Refunds will be issued to the original form of payment and may take up to five to seven (5-7) days to reach your bank account depending upon your banking institution.
  • If you prefer, you may return products using a courier of your choice. We suggest using a shipping service that allows you to track and insure your package, as we are not responsible for returned products during delivery when you arrange to ship yourself.
  • All customized orders such as Made-To-Order and Bespoke are not eligible for return.

 

Ship Returns to:
Bontoni SRL
Via Veregrense 82,
63812 Montegranaro (FM) ITALY

 

EXCHANGES

  • To exchange an item, you must inform us of your intention to return an item by emailing us at [email protected] or [email protected]
  • All exchanges must be shipped out to us within ten (10) days from the delivery date.
  • Exchanged items returned damaged, soiled, creased, scuffed, or in any other condition that suggests they have been worn or used will not be refunded or replaced. For this reason, we highly recommend trying on your shoes only on the rug or carpet to avoid scuffing the soles. All items must be returned in their original packaging and in the same condition, it was received.
  • Any exchanged goods returned in an unsellable condition will be returned to the customer and the refund will not be processed.
  • All returned exchanged items will be examined by Bontoni within four (4) working days from the time we receive the parcel. We will then send you an email confirming the acceptance of the returned items and the refund due to you. In the event a return is denied, we will notify you and return it to you.
  • Please note Bontoni’s shipping and duty charges are non-refundable and you, the customer, must pay the direct shipping costs of any returned item purchased from this Bontoni.com.
  • Any goods returned in an unsellable condition will be returned to the customer and the refund will not be processed.
  • We will make a determination, in its reasonable discretion, whether a good has been returned in an unsellable condition or if a good claimed to be damaged or defective was actually damaged or defective when originally delivered to you and used as intended.
  • We recommend using a courier service that insures you of the full value of the products, as Bontoni cannot be held liable for any things that are lost without proof of delivery.
  • Please note, we do not accept exchanges from goods purchased through any wholesalers or retailer other than at Bontoni.com.
  • As soon as we receive your exchange, and it is accepted, we will send you a confirmation email and subsequently process your exchange. You will be required to pay the difference in price between the new product and the exchange.
  • If you prefer, you may return products using a courier of your choice. We suggest using a shipping service that allows you to track and insure your package, as we are not responsible for returned products during delivery when you arrange to ship yourself.
  • All customized orders such as Made-To-Order and Bespoke are not eligible for return or exchange.

 

Ship Exchanges to:
Bontoni SRL
Via Veregrense 82,
63812 Montegranaro (FM) ITALY

 

 

 

FIND US ON 

                  

@  2 0 2 2  B O N T O N I  S R L .    A L L  R I G H T S  R E S E R V E D.